Jitago Terms & Conditions — A Complete Guide for Members

01Introduction & Consent

These Terms & Conditions ("Terms") apply to the Jitago platform and all its services. By registering an account on Jitago or using any of our services, you are considered to have read, understood, and fully accepted these Terms.

Jitago is an online gaming and Sports Betting platform offering entertainment services to users in Bangladesh. We want every member to use our platform with full awareness.

02Account Registration & Verification

To register an account on Jitago, you must provide accurate and complete information. Creating an account with false details is strictly prohibited.

• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• The mobile number and email address provided at registration must be genuine.
• Jitago may request a national ID or other government-issued document for account verification.
• Keeping your account password confidential is entirely your responsibility.
• You may not allow anyone else to use your account.

03Age & Eligibility Requirements

You must be at least 18 years old to use Jitago's services. This platform is strictly prohibited for anyone under 18.

• It is your responsibility to ensure that online gaming is legally permitted in the country from which you are accessing our services.
• Attempting to access the service from a restricted region will result in account termination.
• Jitago may request age verification documents at any time.

04Deposit & Withdrawal Policy

The following rules apply to all financial transactions on Jitago. All transactions are conducted in Bangladesh Taka (BDT).

• BKash, Nagad, Rocket, and bank transfer are accepted for deposits.
• The minimum deposit limit is BDT 300.
• Withdrawal requests are generally processed within 1–3 business days.
• Account verification must be completed before any withdrawal can be made.
• The payment method used for a withdrawal must match the method used for the original deposit.
• Jitago reserves the right to suspend or cancel any transaction identified as suspicious.
• Deposits or withdrawals from third-party accounts are not accepted.

05Bonus & Promotional Offers

Jitago regularly offers a variety of bonuses and promotional offers. Each offer has its own terms and conditions, detailed on that offer's page.

• Claiming a bonus requires you to meet the wagering requirements associated with that offer.
• The welcome bonus is available to new members only and can be claimed once.
• If multiple accounts are used to claim bonuses, all associated accounts will be suspended.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the specified conditions have been met.
• Jitago reserves the right to modify or cancel any bonus offer at any time.

06Gaming Rules

All games on Jitago — slots, fish games, Sports Betting, Live Casino — operate under specific rules. The rules for each game can be found on that game's page.

• Game outcomes are determined by RNG (Random Number Generator) technology, which is completely unbiased.
• Sports Betting wagers generally cannot be changed or cancelled once placed.
• If a game is interrupted due to a technical error, jitago will treat it as void and issue a full refund.
• If your internet connection drops, the result of any ongoing game will be saved on the server.
• If a software error or bug is detected in a game, the result of that game may be voided.

07Prohibited Activities

The following activities are strictly prohibited on the jitago platform and may result in account termination as well as legal action:

• Attempting to manipulate game outcomes through fraudulent means.
• Use of bots, automated software, or hacking tools.
• Using the platform for money laundering or any illegal financial transactions.
• Using multiple accounts to claim bonus benefits.
• Harassing or attempting to harm other members.
• Attempting unauthorized access to the platform's systems.

08Account Closure & Suspension

Jitago may suspend or close an account under the following circumstances:

• Breach of terms and conditions.
• Failure to provide the documents required for verification.
• Account inactive for an extended period (more than 12 months).
• At the member's own request.

Members may also request account closure at any time. It is the member's responsibility to withdraw all valid balances before the account is closed.

09Privacy & Data Protection

Jitago takes the protection of your personal information very seriously. Our Privacy Policy explains in detail how we collect and use your data.

• Your information will never be sold to third parties.
• Your information will not be shared with any authority except where required by law.
• All data is protected with SSL encryption.

10Limitation of Liability

Jitago is not liable for the following:

• Losses caused by internet connection disruptions.
• Unauthorized access to an account resulting from the user's own negligence.
• Losses caused by issues with third-party software or devices.
• Force majeure events — natural disasters, cyberattacks, and similar circumstances.

11Terms Amendment Policy

Jitago reserves the right to update these Terms & Conditions at any time. When changes are made:

• This page will be updated with the new effective date.
• Registered members will be notified by email or SMS of any significant changes.
• Continued use of the platform after any changes constitutes your acceptance of the updated terms.

12Contact & Complaints

If you have any questions or complaints about these Terms & Conditions, please contact our support team. We are always ready to help.

Complaints are typically responded to within 24–48 hours of submission.